Softpay

Troubleshooting guide for login errors including "Please check your username/password" and "Softpay locked". Covers correct credential entry, diagnostic steps, date/time settings, and notes for developers using sandbox vs. production.

Login help

How to diagnose and resolve network connectivity issues affecting the Softpay app, including basic tests for WiFi, cellular, and firewall or proxy configurations.

Network issues

If your card isn't being read, learn how to find your phone's NFC reader and position your card correctly — or try a digital wallet for better results.

The device doesn't read the card

Learn what Release Terminal does, when to use it, and how it affects your terminal configurations. Covers moving to a new device, reinstalling the app, freeing reserved TIDs, and what…

How can I release a terminal?

What do I do if my device gets lost or stolen?

The app keeps spinning, after I have entered the amount and initiated a transaction.

I am unable to cancel a payment.

Selecting store during configuration takes a long time

Step-by-step instructions for manually refreshing your Softpay app configuration, useful after app updates or when new features need to be enabled.

How do I reload my app configuration?

Steps to follow if you haven't received your Softpay login credentials by email or SMS, including checking spam folders and providing alternate contact information to your reseller.

What should I do if I don’t receive login credentials via email or SMS?

How can I resolve "no available terminal id" and reuse terminals on new installations in Softpay?

Learn about what Authenticity code in Softpay app Settings is and/or why you're getting an email with the subject line Softpay verification code

Authenticity code / Softpay verification code

Step-by-step help for connectivity issues, device setup, login problems, and other common situations.

Troubleshooting

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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