Softpay

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General use &amp; setup

Login 🔑

Change app language 🌐
Setup or change store 🏪

View terminal information 📋

Reload configuration 🔄...

Softpay App Manual

Press the menu icon on the top left corner
Choose “Transactions”
Click on the specific transaction
Press the icon the with the three dots ...

How do I send a receipt for a prior transaction?

When opening the menu in the Softpay app, you can access Transactions and Daily reports, which both display data from the last 10 days. Th...

Transactions history in the Softpay app

Softpay supports tipping as part of the payment flow, giving merchants flexibility in how and when the tipping screen is shown to customer...

Tipping in Softpay

Support: Softpay 3.2.2+ and NetsRequirement: Surcharge functionality must be enabled by Nets before it becomes available in app.Setting up...

Surcharge (Nets)

Support: Softpay app 3.2.2+DCC - Dynamic Currency Conversion - enables a cardholder to pay using the currency of the card. E.g. an America...

DCC (Nets)

Softpay terminal app is designed to be a configure once, use forever solution and there is no log out function available.In case you are l...

How do I log out?

Softpay stand-alone (no POS)
The Softpay app opens and operates in full screen mode. This means that the navigation buttons at the bottom ...

How do I navigate away from the Softpay app?

Adding and selecting a store:
In case you have multiple stores available in Softpay you can switch store for the terminal by going to:
Set...

Changing store in Softpay

What does "Release Terminal" mean?For all processing (except Nets-based) the acquirer provides a limited number of Terminal IDs (TIDs). A ...

How can I release a terminal?

Day-to-day features like transactions, receipts, tipping, and more

Using the Softpay App

Find answers and get help from Intercom Support and Community Experts

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