Softpay supports tipping as part of the payment flow, giving merchants flexibility in how and when the tipping screen is shown to customers.

By default, tipping is disabled if the MCC code does not fall within the hospitality segment. Once enabled, merchants can fully customize the tipping experience to best suit their business needs and customer expectations. MCC is a standard, four‑digit classification used globally across card networks. It is not acquirer specific.

Tipping is enabled automatically for the following MCC codes:

Furthermore, a reseller can activate tipping on merchants independent of MCC code by using the onboarding API. To do this, use the merchant endpoint to set the tippingSupported parameter to true for the desired merchant. Save the changes to ensure tipping is enabled.

Tipping is automatically enabled if the merchant’s MCC (Merchant Category Code) qualifies (for example, restaurants, bars, or hotels). After activation, ensure to reload the device configuration to apply the changes.

Once tipping is active for your merchant, you can enable and configure it in the app by navigating to:
​Menu → Settings → Enable Tipping → Configure Tipping Variants.

Merchants can choose when the tipping screen appears — either before or after the card is tapped. You can also decide whether the cardholder enters a tip amount directly or updates the total amount including tip.

Up to three default tip percentages can be set, giving cardholders convenient quick options when adding a tip.

A maximum tip amount (blocking threshold) can be configured to prevent unusually high tips.

Tipping Not Appearing:

If the tipping option is not visible after updating the merchant:

To prevent the tipping option from being missing for new merchants, follow these best practices during the onboarding process: