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How do I set up BankAxept (BAX) for a merchant?

How partners order BankAxept for Norwegian merchants on Nets TOF setups, with a new or existing agreement.

BankAxept only works on TOF-based (Nets) setups. Each store needs a TOF number.

Step 1: Fill out the right form

  • No BankAxept agreement: fill out the BankAxept order form. All sections except 7, 8, 9, 12 and 13 are mandatory.

  • Existing BankAxept agreement: ask onboarding@softpay.io for the BankAxept registration sheet. Fill in merchant name, organisation number, bank account, existing BAX number and TOF number.

Step 2: Send it to us

Email the form to onboarding@softpay.io. If the merchant isn't onboarded yet, use the Onboarding API or attach the onboarding sheet (How do I onboard a new merchant?).

What happens next

  1. New agreement only: the merchant's bank and BankAxept contact the merchant to sign agreements.

  2. Softpay gets the BAX number and has Nets link it to the TOF.

  3. We email you when BankAxept is active, including the BAX number.

After confirmation

Terminals update automatically within 12 hours. To activate right away: Menu → Settings → Reload config on each device.

Swedbank merchants on a MID/TID setup

Swedbank sets up BankAxept, not Softpay. Ask Swedbank for a BAX number, then send us their confirmation that it is active. If BankAxept still fails afterwards, check that kernel definitions for BankAxept are enabled, then contact Swedbank.

Merchant only wants BankAxept (no TOF)

Tell us in your email and we will order a TOF from Nets. Once you receive it, complete the normal Softpay onboarding with that TOF.

BankAxept doesn't work after confirmation

Reload config on the device first. If it still fails, contact support@softpay.io with merchant and store details.

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