If searching for the Softpay app in Google Play Store does not return any results, it means the distribution platform has determined that your device does not meet the minimum requirements to run the Softpay app. By design, these platforms hide apps that are not compatible with the device. If the Softpay app does not appear, please review the minimum requirements and ensure you are using a device that meets them.
Minimum device requirements:
https://softpay.zendesk.com/hc/en-us/articles/15934041694487-Mobile-Device-Minimum-Requirements
In addition to hardware requirements, attestation checks are performed to verify that the device meets necessary security standards. This means it is important to ensure the device has the latest security patch and any available firmware updates installed. If the device has reached end-of-life (EOL) and no longer receives security patches, this may also prevent the Softpay app from appearing, even if the hardware requirements are met.
How to update security patches:
https://softpay.zendesk.com/hc/en-us/articles/14836956809239-How-do-I-update-the-security-patch-on-my-device
Devices confirmed to be compatible with Softpay:
http://softpay.zendesk.com/hc/en-us/articles/14811467876759-Device-Positive-List
If your device is a Sunmi or iMin device, the Softpay app can also be downloaded from the Sunmi Store or iMin Store:
https://softpay.zendesk.com/hc/en-us/articles/34369265216663-Download-sources-for-the-Softpay-App