Softpay

What it means when a Softpay transaction shows as "Cancelled" or "Aborted", the most common reasons, and what to do next.

Transaction Cancelled or Aborted

What it means when a Softpay transaction is declined, the most common reasons, and what to do next.

Transaction Declined

Troubleshooting transactions that abort immediately after starting, typically caused by active sensors, cameras, or overlays that violate security requirements during payment processing.

Transactions abort immediately

How to fix the "Too fast. Try again." error by locating the NFC antenna on your device and positioning the payment card correctly for a stable contactless read.

When I tap the card, I get a message saying “Too fast. Try again.”

Explains why a card may trigger the "Use another card" message during a Softpay transaction — including lack of contactless support, new or damaged cards, and alternative payment methods to…

When I tap the card, I get a message saying “Use another card”

The Softpay app may show a "Busy" screen when starting a transaction after the device has been idle. This is caused by a cold start and can be prevented by…

Why does the app show "Busy" when I start a transaction?

What causes the "Blocked V.2000.-2000" error, how Key Attestation works, and steps to resolve it — including checking for broken hardware, VPN interference, and device eligibility.

Key Attestation failure - Blocked V.2000.-2000

If transactions are failing on Sunmi devices with "must remain in background" (800.-10) or visibility errors (900.860 / 1100.-860), this article explains the cause and how to resolve it.

Transaction Failures on Sunmi Devices (Overlays & App Visibility)

Look up error messages and codes you may see during a transaction or when setting up your device.

Common Errors

Find answers and get help from Intercom Support and Community Experts

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