What are Softpay verification codes and emails, and how should I handle them?
Softpay verification codes and emails are part of the system's functionality designed to ensure secure interactions and verify user identity during certain processes. Below, we explain their purpose, common triggers, and what actions (if any) you need to take when you receive them.
Overview of Softpay Verification Codes and Emails
Softpay verification codes are a built-in feature used to confirm that the person interacting with the system is using the app or device they claim to be using. These codes are not something you need to actively use or respond to during normal operations. If you receive one, it may have been triggered accidentally during setup or other system processes. Similarly, Softpay verification emails are sent as part of the verification process. These emails are triggered by specific actions within the system, such as initiating a verification request through an integrated platform.
Common Triggers for Verification Communications
System Setup: Verification codes may be generated during the initial setup of the app or device.
Integration Actions: Verification emails can be triggered by actions performed on integrated platforms (Softpos SDK). For example, if a verification request is initiated via a SoftPOS SDK app, Softpay will send a corresponding email.
Integration with Other Platforms
Softpay serves as a software supplier for several platforms. This integration means that certain actions performed on these platforms can trigger Softpay verification communications. For instance, a verification email may be sent when a request is made through a Softpay SoftPOS SDK based app.
Steps to Take if You Receive Verification Communications Unexpectedly
Do Not Respond to Verification Codes: These codes are for system use and do not require any action on your part.
Verify the Source of Emails: If you receive a verification email unexpectedly, check whether any actions were performed on an integrated platform that could have triggered it.
Contact Support if Necessary: If you suspect unauthorized activity or cannot identify the trigger for the communication, reach out to Softpay support for assistance.
By understanding the purpose and triggers of Softpay verification codes and emails, you can ensure secure and smooth interactions with the system.